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TESTIMONIAL

“Lisa has contemporary experience as a personal coach who specializes in developing effective interpersonal communication and public speaking skills.  I watched Lisa deliver a short seminar on public speaking at a Rotary meeting and was so impressed that I invited her to speak to our established and emerging leaders at a Kent PD leadership seminar.   She was the last speaker of the day and not only motivated an exhausted group of 40 seasoned law enforcement professionals; she received the highest ratings of all instructors for the day. Lisa is a gifted speaker, is well educated, and is an exceptional leader that understands the importance of keeping her audience motivated and engaged.”

Michael Painter
Deputy Chief
Kent Police Department
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Customer Service Training

Customer Service employees are typically front-line staff who first greet customers or prospects face-to-face or remotely by phone or online. Regardless of their specific duties or job titles, these employees are some of the most important ambassadors in an organization. They have the power to solidify or sabotage customer relations, so it is critical that they have the proper training and motivation to establish and develop those relationships whether that contact is a one-time occurrence or a long-term relationship.

Here are just a few of the courses Lisa Voso offers to help your organization’s staff succeed in the customer service arena.

Customer Service Workshop

Whether your customers are internal or external, it is important to create a good first impression and to continually provide stellar service. This two-part, all-day workshop focuses on how to communicate effectively with customers and how to powerfully persuade others.

Part 1 – How to Communicate Effectively with Customers

Making a great first impression, improving vocal quality to increase credibility, maintaining professionalism through body language and thought management, and making the most out of meetings and conversations.

Part 2 – How to Powerfully Persuade Others

Crafting persuasive messages, developing a personal strategy to improve your listening skills, developing effective persuasion techniques and learning to communicate effectively between generations.

The Voso Impact offers classes at Green River Community College – Kent campus. Click here to view the current offerings. They can also be tailored to your company’s specific needs and taught on site.

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Additional workshops include these important customer service topics and techniques:

  • Conflict resolution and dealing with difficult or dissatisfied customers
  • Recruiting and retaining customers and prospects including how to use language to soothe and sell, relationship strategies and communicating between the generations
  • Negotiation and dealing with objections (perfect for your sales team)
  • Fundamental communication skills (great for staff at any level in your organization)
  • Interpersonal communication, internal and external
  • Learning to listen effectively
  • Managing your emotions
  • Controlling time and priorities
  • Phone training (“every call counts”)
  • Electronic communication and etiquette
  • Harassment, respect and political correctness
  • Communication dos and don’ts
  • Professional appearance
  • Customer service boot camp – a high-energy, high-powered workshop that incorporates all of these concepts and more to get your customer service staff up to speed quickly!
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email: info@vosoimpact.com phone:253-277-1689
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