Posts in Customer Service Training

Voso Impact Winter Quarter Classes at GRCC

Lisa is offering  classes at Green River Community College’s Kent Campus this Winter Quarter – here’s your chance to improve your business communication skills in her engaging classroom workshops! Below are links to the…read more

Is Your Customer Service Staff Bringing Them Back For More?

Whether your staff is talking to a customer for the first or the hundredth time, the impression they leave is a reflection on your business. That customer interaction can guarantee repeat business and future…read more

The Power of Communication

If you’ve ever taken one of my classes, you’ve heard me talk about the “ju ju bucket.” To me, the ju ju bucket illustrates the power of communication. When we get up each morning,…read more

How to Make a Great First Impression

Whether you are in a networking situation or a business meeting, the first impression you make is critical to your success. And you only have 5 seconds to make it a good one! To…read more