Lisa is offering classes at Green River Community College’s Kent Campus this Winter Quarter – here’s your chance to improve your business communication skills in her engaging classroom workshops! Below are links to the…read more
As more communication tools like social media become available to us, I’m noticing that the quality of our communication is eroding. People abbreviate thoughts and ideas, skip the general pleasantries of polite conversation, and…read more
As part of my high school and college speech teams, I learned that much of communication is performance training. Communication, of course, must be genuine but it helps to visualize and plan for the…read more
Whether your staff is talking to a customer for the first or the hundredth time, the impression they leave is a reflection on your business. That customer interaction can guarantee repeat business and future…read more
One of the corporate communication classes I teach is on how to give an effective presentation. This class is particularly beneficial for leaders and managers who are required to give presentations all the time,…read more
Open-Ended vs. Closed Questions When communicating at work, it is important to elicit the right type of feedback from co-workers, managers and subordinates. In some cases, closed questions are sufficient. Answers to…read more
Beginning October 12, I am teaching a series of communication classes at Green River Community College. The classes are taught in the evenings, and you can take one or all of the classes to…read more