Business Communications | Voso Impact

Posts in Business Communications

TESTIMONIAL

“Lisa has contemporary experience as a personal coach who specializes in developing effective interpersonal communication and public speaking skills. I watched Lisa deliver a short seminar on public speaking at a Rotary meeting and was so impressed that I invited her to speak to our established and emerging leaders at a Kent PD leadership seminar. She was the last speaker of the day and not only motivated an exhausted group of 40 seasoned law enforcement professionals; she received the highest ratings of all instructors for the day. Lisa is a gifted speaker, is well educated, and is an exceptional leader that understands the importance of keeping her audience motivated and engaged.”

Michael Painter

Deputy Chief

Kent Police Department

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First Impressions podcast, part 6

Final Remarks – We control our first impressions so remember to do the self-check: smile genuinely, give a good hand squeeze, and say “It is a pleasure to meet you.”

First Impressions podcast, part 5

Opening Lines – Speak in a manner that is clear, crisp and relaxed, and practice using “It is a pleasure to meet you.”

First Impressions podcast, part 4

Contact – How effective is your handshake? People are two times more likely to remember us if we shake hands when we meet them so having a good handshake as a part of your…read more

Voso Impact Winter Quarter Classes at GRCC

Lisa is offering classes at Green River Community College’s Kent Campus this Winter Quarter – here’s your chance to improve your business communication skills in her engaging classroom workshops! Below are links to the…read more

First Impressions podcast, part 3

Body Language – Making a good impression means making someone feel positively toward you and a lot of that is governed by our body language.

First Impressions podcast, part 2

Importance of First Impressions. In the 5 seconds it takes to make one, the person only sees a little sample of you, but that sample represents 100% of what they know about you.

First Impressions podcast, Part 1

Making a great first impression is the most important tool we have in our communications toolbox.

There’s a Person on the Other End of that Text

As more communication tools like social media become available to us, I’m noticing that the quality of our communication is eroding. People abbreviate thoughts and ideas, skip the general pleasantries of polite conversation, and…read more

Begin with the End in Mind – Effective Communication to Achieve Your Goals

As part of my high school and college speech teams, I learned that much of communication is performance training. Communication, of course, must be genuine but it helps to visualize and plan for the…read more

Is Your Customer Service Staff Bringing Them Back For More?

Whether your staff is talking to a customer for the first or the hundredth time, the impression they leave is a reflection on your business. That customer interaction can guarantee repeat business and future…read more

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