“I learned the importance of speaking in a relaxed voice, smiling periodically, making eye contact with the entire room and how to structure my speech in order to make it more impactful. Lisa has a pleasant way of making you feel comfortable in the training sessions and is very clear and yet demanding in terms of what is expected of you throughout the sessions. The end result is that I now feel more confident in knowing how to prepare myself for speaking events.”
First Impressions podcast, part 6
Final Remarks – We control our first impressions so remember to do the self-check: smile genuinely, give a good hand squeeze, and say “It is a pleasure to meet you.”
First Impressions podcast, part 5
Opening Lines – Speak in a manner that is clear, crisp and relaxed, and practice using “It is a pleasure to meet you.”
First Impressions podcast, part 4
Contact – How effective is your handshake? People are two times more likely to remember us if we shake hands when we meet them so having a good handshake as a part of your…read more
Voso Impact Winter Quarter Classes at GRCC
Lisa is offering classes at Green River Community College’s Kent Campus this Winter Quarter – here’s your chance to improve your business communication skills in her engaging classroom workshops! Below are links to the…read more
First Impressions podcast, part 3
Body Language – Making a good impression means making someone feel positively toward you and a lot of that is governed by our body language.
First Impressions podcast, part 2
Importance of First Impressions. In the 5 seconds it takes to make one, the person only sees a little sample of you, but that sample represents 100% of what they know about you.
First Impressions podcast, Part 1
Making a great first impression is the most important tool we have in our communications toolbox.
There’s a Person on the Other End of that Text
As more communication tools like social media become available to us, I’m noticing that the quality of our communication is eroding. People abbreviate thoughts and ideas, skip the general pleasantries of polite conversation, and…read more
Begin with the End in Mind – Effective Communication to Achieve Your Goals
As part of my high school and college speech teams, I learned that much of communication is performance training. Communication, of course, must be genuine but it helps to visualize and plan for the…read more
Is Your Customer Service Staff Bringing Them Back For More?
Whether your staff is talking to a customer for the first or the hundredth time, the impression they leave is a reflection on your business. That customer interaction can guarantee repeat business and future…read more
