Final Remarks – We control our first impressions so remember to do the self-check: smile genuinely, give a good hand squeeze, and say “It is a pleasure to meet you.”
Opening Lines – Speak in a manner that is clear, crisp and relaxed, and practice using “It is a pleasure to meet you.”
Body Language – Making a good impression means making someone feel positively toward you and a lot of that is governed by our body language.
Importance of First Impressions. In the 5 seconds it takes to make one, the person only sees a little sample of you, but that sample represents 100% of what they know about you.
Making a great first impression is the most important tool we have in our communications toolbox.
As part of my high school and college speech teams, I learned that much of communication is performance training. Communication, of course, must be genuine but it helps to visualize and plan for the…read more
Whether your staff is talking to a customer for the first or the hundredth time, the impression they leave is a reflection on your business. That customer interaction can guarantee repeat business and future…read more